Urbanfurni respects your privacy and strives to help you protect the information you share with us. This Privacy Policy describes Urbanfurni’s policies and practices regarding its collection and use of your personal information along with sharing information regarding your privacy rights.

How We Use the Information You Share with Us

Urbanfurni collects the information you provide to us in order to provide you with additional information regarding our products or to perform services you request. We may also collect your personal information for operational, legal, or compliance purposes. We do not sell your personal information. We may, as necessary for our business purposes, share your personal information for our operational purposes with our vendors or other third parties. Our vendors do not sell your personal information and only utilize it in order to support the services we provide to you.

1. Categories of Personal Information You May Share With Us

There are several different ways you may share personal information with us. You may share information with us directly, such as by signing up for a mailing list or submitting payment information for a product. We also collect certain types of customer information automatically, such as your IP address when you visit our website. Finally, we may get information about you from third party companies, such as an updated mailing address from a shipping vendor. The following list describes the types of personal information we have collected about our customers over the past 12 months:

A. Signing up for our mailing lists or filling a fillable form

When you sign up for our mailing lists, we collect the information you share about yourself including your name, address, email address, and phone number. If you use fillable forms, you may also share contact information with us.

We process this personal information to inform you of Urbanfurni  products and offerings. Urbanfurni may also use this information to help us understand our customer’s needs and to better tailor our online services.

You may manage your Urbanfurni email subscriptions by subscribing or unsubscribing at any time.

Urbanfurni uses certain analytical tools to track how often people gain access to and read our content. We use this information in the aggregate to understand what content our customers find useful or interesting, so that we can continue to provide information that helps our customers.

Urbanfurni may rely on the fulfillment of contract as its lawful basis or business purpose for processing your information under certain laws.

B. Warranty Information

You may also provide us with certain information when registering your Urbanfurni products which we use to assist us with the administration of warranties that may be applicable to your purchase.

When you register your products with us that you have purchased from an authorized Urbanfurni dealer, we may ask you for your name, address, email address, along with the name and address of the dealer from whom you purchased the products, date of purchase, and identifying information about the products. We use this information to register your product and to provide you with important information such as warranty information.

This information may also be utilized to contact you in the event of a product recall. You may decide not to provide contact information. Urbanfurni may not be able to properly inform you of warranty information and recalls without certain information given when registering your Urbanfurni products.

Urbanfurni may rely on the fulfillment of contract as its lawful basis or business purpose for processing your information under certain laws.

 

1. Use of the Urbanfurni Website

Like most websites, Urbanfurni’s website automatically collects certain information about your visit. This information may include internet protocol (IP) addresses, the general location from which your device is accessing the website, the browser type you use, or similar system information, as well as some other information regarding the history of the pages you may view. We may also use your IP address to help diagnose problems with our server or to manage our website. Depending on where you access our website from, this technical information may or may not be considered Personal Information. We store this information about your visit to our website in an aggregated, anonymized way and do not use it to specifically identify you.

Urbanfurni has a legitimate interest and business purpose in understanding how customers and potential customers use its website. This information helps Urbanfurni provide relevant content and products.

You can learn more about the cookies Urbanfurni uses by reading our Cookie Policy in Section 11 hereof.

1. Your Communications with Urbanfurni
2. If you correspond with us via email, text message, by telephone, or interact with us in person at a trade show, we may retain such communications and the information contained in them to respond to your inquiry, to notify you of Urbanfurni products or offerings, to keep a record of your communication, and for other similar reasons.

Urbanfurni has a legitimate interest and business purpose in maintaining the personal information of those who voluntarily communicate with Urbanfurni.

1. Payment Information to Urbanfurni

You may also purchase sample products from Urbanfurni and use a payment card to do so. Urbanfurni does not retain this information but uses a third-party payment processing service to handle your request.

Urbanfurni has a legitimate interest and business purpose in processing payment information.

1. Social Media Interactions

If you interact with us on social media, we may retain such communications and the information contained in them as part of our social media presence.

Urbanfurni has a legitimate interest and business purpose in understanding how customers and potential customers use its social media. This information helps Urbanfurni provide relevant content and products.

1. Information We Obtain From Third Parties

We may enhance information that we collect from you with other information we obtain from third parties or companies affiliated with Urbanfurni. When we associate information we obtain from third parties with you, we treat that acquired information the same as if we collected it ourselves, as described in this Privacy Policy, and do not share it with third parties.

1. Surveys, Sweepstakes, & Promotions

From time to time, you may be able to participate in surveys, contests, sweepstakes, and promotions offered by Urbanfurni. If you choose to participate in these activities, we may collect personal data such as your name, mailing address, telephone number, email address, date of birth or age, and preferences. If you have given us your consent, we may use this information to communicate with you about our products, services, and promotions. We use additional information you share with us in an aggregated, anonymized way to learn more about our customer base.

You may decide to participate in promotions that are co-marketed with an unaffiliated business partner. If you participate in this type of promotion, your information may also be shared with the co-branded business partner, who may use it in ways consistent with their own Privacy Policy. Please review all of the information about a promotion before you provide us (or our business partners) with any personal data.

2. Processing Your Information
3. Overview

Urbanfurni processes the data you share with us to provide you with the products or services you have requested or purchased from us. We use this information to refine our services and to communicate with you about Urbanfurni and its products. Often, Urbanfurni needs to process your personal data to fulfill your order or request for information.Urbanfurni may also have a legitimate interest in processing data to better understand the needs, concerns, and interests of its customers so it can operate optimally as a business. Urbanfurni may also rely upon your consent, in which case we will keep a record of it and honor your choices regarding the information you share with us.

1. International Transfers

If you are located outside of the United States, Urbanfurni may transfer your personal data outside of the country in which you reside to Urbanfurni’s home office based in the United States. When personal data is transferred, we strive to ensure adequate levels of protection for personal data, including taking steps such as entering into standard contractual clauses approved by the European Commission.

3. How Your Information is Shared with Third Parties

Urbanfurni does not sell your personal information to any third party. However, we do share your personal information with certain vendors and third parties for our business and operational purposes.

4. Your Data Privacy Rights

While Urbanfurni does not sell your personal information to any third party, you have the right to opt out of the sale of personal information. Additionally, you have the right to request information regarding the personal data Urbanfurni may have collected about you through your interactions with us. You may also request that we modify, update, change, remove, or delete any information you have previously provided.

Privacy laws in certain countries and states provide specific rights for individual consumers. For example, under California law, a California resident has the right to request that a business disclose what personal information it collects, uses, discloses, and sells. Urbanfurni has made efforts to address these rights within this Privacy Policy.

Under California law, we cannot discriminate against you for exercising your rights under the California Consumer Privacy Act. It’s also important to note that you can access the Urbanfurni website without providing personal data to us.

If you wish to submit a verifiable consumer request to us or to exercise your California privacy rights regarding the information you may have shared with us, please contact us via email at support@urbanfurni.com. A verifiable consumer request allows you to request that we disclose the personal information we have collected about you. You may also request that we delete the personal information we have collected. To verify your request, you may need to provide proof of your identity, such as a copy of your driver’s license. Under California law, a consumer may also designate an authorized agent to make a request under the California Consumer Privacy Act. If you use an authorized agent, we may require proof that the agent is acting on your behalf.

5. Urbanfurni’s Legal Bases or Business Purposes for Processing the Personal Information You Share With Us

Under certain laws, we are required to inform you of our legal basis or business purpose for processing the personal information you share with us. Where applicable, we have attempted to specifically designate those legal bases or business purposes within this Policy. Additionally, we may process your personal data in the following situations:

• To comply with our legal and regulatory obligations;
• For the performance of our contract with you or to take steps at your request before entering into a contract;
• For our legitimate interests; and
• Where you have given consent for a specific use.

7. Children’s Privacy

We do not knowingly collect any information from children under the age of 16. If we learn that a child under 16 has provided us with personal information, we will delete it in accordance with applicable law. If you are a parent or guardian and believe we have inadvertently collected information from your child in a manner not permitted by law, please contact us via email at support@urbanfurni.com.

8. Third Party Links and Add-Ins

This Privacy Policy only addresses the use and disclosure of information collected by Urbanfurni through your interactions with our website. Urbanfurni’s website may link to or embed content from other third-party websites, such as YouTube. When we link to other websites or embed their content, Urbanfurni’s privacy practices no longer apply. You should refer to the privacy policy of that third party for information about their privacy policies and cookie practices.

10. Updates to this Privacy Policy

This Privacy Policy was last updated on October 30, 2023. We periodically update this Privacy Policy. When we make updates, we will post any changes on this page.

11. Cookie Policy

This Cookie Policy explains how we use tracking methods such as cookies (including pixels, SDKs, JavaScript, device identifiers, etc.).

Like many businesses, we use various methods to track visitors to our website. A cookie is a small string of text that a website stores on a user’s browser. There are several types of cookies, including:

• First-Party Cookies – cookies that we place on our own website.
• Third-Party Cookies – cookies set by other companies whose functionality may be embedded into our website (e.g., Facebook).
• Session Cookies – temporary cookies stored on your device while you visit our site, which expire when you close our website.
• Persistent Cookies – cookies that remain after you close our website. They may expire after a set time or can be deleted manually.

You can choose to accept cookies in your browser settings. Declining to use cookies may make your experience on our website more challenging.

When you first visit the Urbanfurni website, you can choose to accept or decline trackers. By clicking accept, you agree to the use of these trackers.

Additionally, you can manage your cookie settings in your browser. If you refuse cookies, you may not be able to use some features of the Urbanfurni website. Most browsers automatically accept cookies, but you can adjust these settings.